Ezego Step NX 26 Step Through Electric Bike 250W

Shipping policy (Delivery Information)

We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.

Delivery Range

We deliver anywhere in the UK (United Kingdom) mainland.

Please Note: There will be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email sales@chargemyride.co.uk or by phone 0333 880 7951‬.

Delivery Costs

• Orders over £500: Free delivery.
• Orders under £500: £5.99 delivery
• No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

• Processing Time: Orders are processed within 0-3 days Monday to Friday.
• Last Order Time: 12pm (GMT)
• Orders placed after 12pm will be processed the next business day.
• Weekend Orders: Orders placed on weekends are processed the next business day.

Please note all Amcargo models require a delivery time of 7 working days to allow for assembly

Delivery Time

• Estimated Delivery Times: 1-3 business days.
• Business Days: Deliveries occur Monday to Friday.
• Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Tracking Deliveries
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery
If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected please contact us either by email sales@chargemyride.co.uk or by phone 0333 880 7951.

If you are missing parts of your item such as hardware packs, please contact us.

Delay Between Carrier Scans
Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

Report Damage or Defect
We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

For damaged or defective items please contact us at:

• By email: sales@chargemyride.co.uk
• By visiting this page on our website:https://chargemyride.co.uk/pages/contact
• By phone number: 0333 880 7951

Contact Us
If you can't find the answer to your question, you can always contact us:

Website Name: Charge My Ride
Company Name: W3 Ecommerce Limited, trading as Charge My Ride
Company Number: 13000964
Address: 16 Mayfly Way, Ardleigh, Colchester, Essex, CO7 7WX
Email: sales@chargemyride.co.uk
Phone: 0333 880 7951

Customer Service Opening Hours:
Monday - Friday: 9:30am-5:30pm
We will respond to your request within 48 hours.

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.

Returns & refund policy

At Charge My Ride, we aim to ensure our customers are fully satisfied with their purchases. In the unlikely event that you are not pleased with your order, please read through our refund and return policy below.

The following terms are applicable for any products that You purchased with Us. This policy is in addition to your statutory rights under UK consumer law.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to W3 Ecommerce Limited, trading as Charge My Ride, Unit 16 Mayfly Way, Ardleigh, Colchester, Essex, CO7 7WX, Company No. 13000964
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Charge My Ride, accessible from chargemyride.co.uk
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: sales@chargemyride.co.uk
• By visiting this page on our website: https://chargemyride.co.uk/pages/contact
• By phone number: 0333 880 7951

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. When a refund has been initiated, it takes on average 3-5 business days, though in some cases it may take up to 2 weeks.

For other refund methods such as Klarna, Paypal, Clearpay, please allow up to 2 weeks for us to fully process your return and issue your refund. Once the account has been credited, You will be contacted by the 3rd party payment provider to arrange a refund back to your bank account which can take up to 10 business days depending on how You paid.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The Goods were not used or damaged

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalised.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods
Goods that need to be collected from you are free to return if they’re damaged or faulty. If not, You are responsible for the cost and risk of returning the Goods to Us.

• To return the Goods to Us, please contact our customer service team at
• By email: sales@chargemyride.co.uk
  By visiting this page on our website: https://chargemyride.co.uk/pages/contact
• By phone number: 0333 880 7951

The team will guide you through the process and provide you with the appropriate return address.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges
We only replace items if they are defective or damaged. If you wish to exchange the product for another one, the same return conditions apply.

Once the original product is received and inspected, the replacement product will be shipped. If there's a price difference, necessary adjustments will be made.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Report Damage or Defect

We know how frustrating a damaged or defective item can be, if you have received a damaged delivery of Goods, please notify us immediately for assistance.

If your item is faulty or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the item and/or for the original item to be returned when providing a resolution.

At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. When this happens, although you will be working directly with the manufacturer, we will monitor your resolution progress and step in if at any point they are unable to provide a satisfactory answer or do not respond within two business days.

If it has been more than 30 days since the date of delivery but the item has an eligible manufacturer's warranty or protection plan, please contact us for a resolution.

Contact Us
If you can't find the answer to your question, you can always contact us:

Website Name: Charge My Ride
Company Name: W3 Ecommerce Limited, trading as Charge My Ride
Company Number: 13000964
Address: 16 Mayfly Way, Ardleigh, Colchester, Essex, CO7 7WX
Email: sales@chargemyride.co.uk
Phone: 0333 880 7951

Customer Service Opening Hours:
Monday - Friday: 9:30am-5:30pm

We will respond to your request within 48 hours.

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.