Emu Roam Step Through Hybrid Electric City Bike

Order Cutoff Time: 12pm (GMT) (London)

UK Mainland Shipping Costs:

• Orders over £500 - Free delivery
• Overs under £500 - £5.99 delivery

Order processing time: 0-3 days (Mon-Fri)

Order transit time: 1-3 days (Mon-Fri)

Please note all Amcargo models require a delivery time of 7 Working Days to allow for assembly.

Order confirmation

Once we have received your order you will be provided with a confirmation email. This means that we have received your order and pre-authorized your payment method. As soon as your order is received we automatically check with our suppliers to ensure it is in stock and available for immediate dispatch. 

If your item is unavailable or on backorder we will remove the pre-authorisation from your payment method and get in touch with you via email or telephone. When your item is ready for dispatch we will process the charges and prepare your item with our couriers.


Delivery methods

Your order will be delivered using the safest, quickest and most reliable method. Once your payment has been processed, your order will be dispatched within the timeframe stated on the product page. You will receive a dispatch notification and tracking details within 24 hours of your order leaving the warehouse. Please note it is not currently possible to organise your own courier or delivery method.

Where does Chargemyride deliver?

We are able to deliver anywhere in the UK 

There may however be additional costs for 'offshore domestic regions' and the Scottish Highlands: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your delivery address is outside the UK mainland, please get in touch with us via email to sales@chargemyride.co.uk or by calling 0333 880 7951 for a delivery quote

Kerbside Delivery
Kerbside delivery means that items will be delivered to the nearest kerbside at the address specified. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the kerbside that is safe and keeps the pallet secure.

Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to sales@chargemyride.co.uk so that we can open an insurance claim on your behalf. In the case of a faulty item we will arrange for a repair or replacement at our own discretion. 

Regarding re-delivery
If there is no one at the delivery address to receive the goods, and if you have not made an agreement that the goods can be placed at the address, the haulier will take the goods back and try delivery with a re-delivery. If you refuse reception in order to have the order delivered at another time without an agreement with Chargemyride on this, this is also considered a re-delivery. The price for a re-deliver is £40.

Cancellation

If an order is cancelled after the goods have been dispatched, you will be responsible for the return shipping charges.

Contact Us

If you have any questions about our shipping policy, please contact us:

• By phone: 0333 880 7951
• By email: sales@chargemyride.co.uk
• By post: W3 Ecommerce Ltd, Unit 16 Mayfly Way, Ardleigh, Colchester, Essex, CO7 7WX
• By using our contact form:  contact us.

What should I do if I want to return an item?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at sales@chargemyride.co.uk quoting your order reference and reasons for return.

When can I return an item?

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging including labels, stickers and additional accessories. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You are responsible for the item until it reaches us, so we suggest that you use a secure method of delivery. You are also responsible for any delivery charges incurred for the return of the unwanted item. 

Should the item be faulty, you may return it for repair within the period of warranty. Please send details of the fault to sales@chargemyride.co.uk and we will arrange for either repair or replacement with the manufacturer. Please note faults caused by improper use are not covered by this policy. 

You can always contact us for any return question at sales@chargemyride.co.uk.

When will I receive a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@chargemyride.co.uk

What if my item arrives damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. Please get in touch is you have questions about your specific item being returned.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To speak to someone about a return please call us on 0333 880 7951

Contact us

If you have any questions about our returns and refunds policy, please contact us:

• By phone: 0333 880 7951
• By email: sales@chargemyride.co.uk
• By post: W3 Ecommerce Ltd, Unit 16 Mayfly Way, Ardleigh, Colchester, Essex, CO7 7WX
• By using our contact form here: contact us