Shipping Policy
Order Cutoff Time: 12pm (GMT) (London)
UK Mainland Shipping Costs:
- Orders over £500 - Free delivery
- Overs under £500 - £5.99 delivery
Order processing time: 0-3 days (Mon-Fri)
Order transit time: 1-3 days (Mon-Fri)
Please note all Amcargo models require a delivery time of 7 Working Days to allow for assembly.
Order confirmation
Once we have received your order you will be provided with a confirmation email. This means that we have received your order and pre-authorized your payment method. As soon as your order is received we automatically check with our suppliers to ensure it is in stock and available for immediate dispatch.
If your item is unavailable or on backorder we will remove the pre-authorisation from your payment method and get in touch with you via email or telephone. When your item is ready for dispatch we will process the charges and prepare your item with our couriers.
Delivery methods
Your order will be delivered using the safest, quickest and most reliable method. Once your payment has been processed, your order will be dispatched within the timeframe stated on the product page. You will receive a dispatch notification and tracking details within 24 hours of your order leaving the warehouse. Please note it is not currently possible to organise your own courier or delivery method.
Where does Chargemyride deliver?
We are able to deliver anywhere in the UK
There may however be additional costs for 'offshore domestic regions' and the Scottish Highlands: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your delivery address is outside the UK mainland, please get in touch with us via email to sales@chargemyride.co.uk or by calling 0333 880 7951 for a delivery quote
Kerbside Delivery
Kerbside delivery means that items will be delivered to the nearest kerbside at the address specified. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the kerbside that is safe and keeps the pallet secure.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to sales@chargemyride.co.uk so that we can open an insurance claim on your behalf. In the case of a faulty item we will arrange for a repair or replacement at our own discretion.
Regarding re-delivery
If there is no one at the delivery address to receive the goods, and if you have not made an agreement that the goods can be placed at the address, the haulier will take the goods back and try delivery with a re-delivery. If you refuse reception in order to have the order delivered at another time without an agreement with Chargemyride on this, this is also considered a re-delivery. The price for a re-deliver is £40.
Cancellation
If an order is cancelled after the goods have been dispatched, you will be responsible for the return shipping charges.
Contact Us
If you have any questions about our shipping policy, please contact us:
- By phone: 0333 880 7951
- By email: sales@chargemyride.co.uk
- By post: W3 Ecommerce Ltd, Unit 16 Mayfly Way, Ardleigh, Colchester, Essex, CO7 7WX
- By using our contact form: contact us.
